What currency are the prices do I see in the site?
All prices are displayed in the default currency displayed at the bottom left of the front page of the site. You can change the default currency to:
- Australian Dollar
- US Dollar
- British Pound
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days, but depending on the manufacturer and customs, this can be as much as 30 days.
Tracking numbers will usually be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product and confirmed its condition, we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order before it ships with no penalty! You must cancel your order before it ships, in order to ensure a refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect delivery address, simply reply to your order confirmation email within 24 hours, and let us know. We cannot guarantee you delivery address change will be successful after 24 hours from your original order. No refund available will be given after 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email us and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.